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Customer Service

Contact Us

Email: customerservice@bespokebabybedding.com
Phone: 817-742-1004
Bespoke Baby Bedding
PO Box 93412
Southlake, TX 76092


Custom Nursery and Keepsake Policies


Delivery Time

Framed Keepsakes will ship 7-10 days after we receive your approval of the proof. Custom nursery items will ship 6-8 weeks after your phone consultation and approval. In some instances expedited service may be available, please inquire through customer service.


Shipping

We have accounts with USPS, FedEx and UPS and will use the most cost effective carrier to ship your order. Shipping is calculated during the checkout process and will be automatically added to your order. We ship worldwide.


Phone Consultations

When you place your order you will be directed to a calendar to schedule a personal phone consultation. During the consultation we will answer any questions you may have and obtain the measurements we need to complete your order.


Approvals

Nursery Products:
After your phone consultation we will email you an image of your final nursery design to include any revisions or changes you requested. Simply reply to the email with "Approved" and we will begin work on your custom order.
Framed Keepsakes:
Within 2 business days of placing your order for a Framed Keepsake, we will email you a proof to approve. Simply reply with "Approved" and we will begin your order.


Returns

Orders may be canceled for a refund prior to being approved. After orders have been approved, we will begin production and since all items are custom made for you, we do not accept returns, unless an item is damaged or defective.